Privacy Policy & Data Handling
An overview of how Ottawa Oracle manages, processes, and safeguards your personal information
Our Approach to Protecting Your Information
Ottawa Oracle is committed to maintaining the security of your personal data and ensuring transparency about how we use it. This policy explains our practices in accordance with Canadian privacy standards.
Types of Information We Collect
We gather information required to provide and manage our services, including:
- Basic contact details such as name and email
- Account login data and general preferences
- Interaction history and platform usage insights
- Device identifiers and technical system data
- Messages, inquiries, or support correspondence
Why We Collect Your Data
Your information allows us to maintain and improve the platform through:
- User authentication and account-related processes
- Delivering features tailored to your usage
- Ensuring platform security and risk reduction
- Providing support and service communication
- Meeting legal and regulatory obligations
Data Security & Storage
We use protective measures and structured systems to keep your information secure:
- Encryption for data transfer and storage
- Servers hosted within Canada under secure protocols
- Routine system reviews and safety improvements
- Restricted internal access to sensitive data
- Adherence to Canadian privacy legislation
How We Share Information
We only share data when necessary and under defined conditions:
- With verified service partners operating under binding agreements
- With government authorities if required by Canadian law
- During organizational changes with data protection assurances
- With your consent for situations requiring approval
How Long We Keep Your Data
Retention durations vary depending on the type of information:
- Active account information: Stored until your account is closed
- Financial documentation: Retained for up to 7 years
- Support messages: Kept for 3 years to maintain service quality
- Inactive accounts: Removed automatically after 2 years
Your Options for Data Removal
You have several rights regarding your personal information:
- Request full account removal at any time
- Download a copy of data stored on your behalf
- Update or correct outdated information
- Revoke consent for non-essential data processing
How to Contact Us About Privacy
If you have privacy-related questions or requests:
- Email: support@ottawaoracle.com
- Typical response: Within 5 business days
- Data Protection Officer available for complex matters
- Escalation options for unresolved concerns
Updates to This Policy
We may revise this policy periodically to reflect updates to our processes or legislative requirements. When major changes occur, we will notify users by email and internal platform messages. Continued use of our services indicates agreement with the latest version.
Last updated: October 2025